FAQS
We’ve put together some of the most commonly asked questions we receive below. If you don’t see what you’re looking for or still need further information, please get in touch and we’ll make sure to get you an answer as soon as possible.
How long will my order take?
Our lead times vary depending on the product. Below is a list of our current lead time by category.
Stage jackets – 8 weeks
Waistcoats – 8 weeks
Walking out Blazers (polyester) – 3 weeks
Walking out Blazers (premium quality) – 8 weeks
Walking out Trousers – 8 weeks
Polo shirts with embroidery – 3 weeks
Soft Shells with embroidery – 3 weeks
Reversible Fleece with embroidery – 3 weeks
Parkas with embroidery – 3 weeks
Hoodies with embroidery – 3 weeks
Plain ties / bow ties – 2 weeks
Logo ties – 8 weeks
Stand banners – 8 weeks
Do you offer a made to measure service?
Yes, all our stage jackets, waistcoats, trousers and premium blazers can be made to measure
Is there a minimum order quantity?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
How do I find out prices?
Please contact us through the contact page or at hannah@ibbmedia.org for information on prices.
How do I place an order?
Please contact us through the contact page or at hannah@ibbmedia.org
Which formats do you accept for artwork
For embroidery we can accept most formats including pdf, .eps, jpeg, tiff
How can I pay?
We accept all major credit and debit cards as well as cheque and bank transfer
I can’t see what I’m looking for. Do you supply it?
Probably! If it’s casualwear or formal band uniforms we can usually supply it. If you need help with your order, you can contact one of our helpful, informative and friendly team anytime between 9am to 5pm Monday to Friday, email or phone.
Where do I find size guides for your casual wear?
Due to the fact we stock items from a wide range of suppliers we don't have one generic size guide on our site. However we are committed to providing you with the latest size guides which are given to us by each brand/supplier. We can send these to you directly by contacting us on hannah@ibbmedia.org
What is your returns policy?
Goods deemed returnable are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of Centre Stage Uniforms to supply the relevant goods in accordance with the order. We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for free for a replacement or a full refund, in the unlikely event that you are not completely satisfied. If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.